Help centre
Practical answers for making, editing and downloading your reels.
Make your first reel
- Create an account or sign in.
- Choose Make a reel, enter a topic, and select a language, style and length.
- Review the generated script. Edit narration and on-screen text, check the voice and captions, and preview the result.
- Request an MP4 export when you are ready, then download the completed video from the project.
Your saved work is in Your projects. An export is a separate step from previewing.
Scripts, voices and editing
Can I change the generated script?
Yes. Open your project and edit its narration and scene text before exporting. Review facts, figures and names before you publish.
What happens after I edit narration?
Changed narration needs a new voiceover before the next export. Voice updates have usage limits separate from export credits. Check the updated audio and captions in your preview.
Are the voices AI-generated?
Yes. The narration is synthetic. Review pronunciation and check the disclosure rules of the platform where you publish.
Which languages can I use?
Hindi and English are supported.
Can I use my own colours and logo?
Custom styles are a Creator and Pro feature. The Free plan uses the styles available in the gallery. Features labelled coming soon are not available yet.
Plans and credits
Is there a free plan?
Yes. Free gives you 3 exports a month, up to 30 seconds each, at 720p with a ReelBaker watermark. No payment card is needed.
What uses a credit?
Requesting an MP4 export uses a credit. Writing and editing scripts or watching previews does not use export credits, but generation has separate usage limits. If an export fails, its credit is returned.
Do unused credits carry over?
Monthly plan credits reset each period and do not carry over. Top-up credits do not expire while your account remains open, and are used after monthly credits run out.
Are paid plans available?
Paid checkout is not open yet. You can start with the Free plan. The pricing section shows the planned paid options.
What is the refund policy?
For paid purchases, request a refund within 7 days of payment if none of the export credits from that purchase were used. This covers initial subscriptions, renewals and top-ups. See Refunds and cancellation for the full policy.
See plan prices and limits, your allowance in Plan and billing, and the full refund and cancellation policy.
Exports and downloads
What file do I receive?
A completed export gives you an MP4. The Free plan exports at 720p with a watermark. Creator and Pro support 1080p exports without the ReelBaker watermark.
Why is my reel still processing?
Processing depends on the voice provider, video length and job queue. Check progress in your project. If it remains stuck or reports an error, email us the project link.
An export failed. What happens to my credit?
The export credit is returned when an export fails. If it has not returned, contact us with the project link so we can investigate.
The finished video will not download. Should I export again?
Contact us first so we can check the completed file. Starting a new export can use another credit. Include your account email and project link.
Read more about digital delivery and saved files.
Your account and data
Accounts are for adults aged 18 and over. Saved projects and generated videos are kept while your account remains open unless you request deletion.
For account access problems, corrections or deletion requests, email hello@reelbaker.com from the email address associated with your account. Never send your password. Deletion requests are handled manually within 30 days; read the Privacy policy for details.
Still need help?
Write to hello@reelbaker.com with your account email, project link or payment reference and a short description of the issue. We respond within 2 business days.
Our business address and reporting details are on the Contact page.