Terms of service

These terms govern your use of ReelBaker, operated by QUASORA TECHNOLOGIES, Office Sector 21, Gurgaon 122016. By creating an account, you agree to these terms. If you use ReelBaker for a business, you must have authority to act for it.

Our Privacy policy, Refunds and cancellation policy and Digital delivery policy explain the related data, payment and delivery practices.

You must be at least 18 years old to create a ReelBaker account. Use an email you control, keep your password private, and contact hello@reelbaker.com if you suspect someone else has accessed your account.

You are responsible for activity you authorise through your account. Do not share access in a way that bypasses plan limits, impersonates someone else or compromises another person’s data.

ReelBaker turns topics into editable video projects with scripts, synthetic narration, captions and animated scenes. You can preview your project and request an MP4 export. Supported features, export resolution, duration, voices and usage limits depend on your plan.

Features marked “coming soon” are not included as available features. AI-generated scripts and speech can contain mistakes. Review names, facts, pronunciation, figures and captions before publishing. We do not guarantee accuracy, originality, platform approval, reach or earnings.

The Free plan does not require a payment card. You can view plan prices and included limits on the pricing section and your current allowance in Plan and billing.

Credits are charged when you request an MP4 export. Script generation, editing and previews do not use export credits, but have their own usage limits. A failed export returns the associated export credit.

Monthly plan credits reset each billing period and do not carry over. Top-up credits do not expire while your account remains open and are used after monthly plan credits run out. Credits are service allowances and cannot be transferred or redeemed for cash outside an eligible payment refund.

When paid checkout opens, payments will be processed through Razorpay. The checkout will show the price, applicable tax and total before you authorise payment. Paid subscriptions renew automatically until cancelled.

Cancellation from Plan and billing will stop future renewals and keep paid access until the end of the current paid period. Contact hello@reelbaker.com if you need help cancelling.

Our refund policy allows a request within 7 days of an initial subscription payment, renewal or top-up if no export credits from that purchase have been used. Cancellation alone does not create a refund.

You retain your rights in material you provide, such as scripts and logos. You give us permission to process, store and send that material to the service providers needed to generate, edit and deliver your projects.

You must have permission to use uploaded material and to publish the result. Generated output may not be unique, and third-party rights or provider licence restrictions can still apply. ReelBaker does not promise that every output is copyright-protected or cleared for every commercial use.

Before publishing, check the rules of the destination platform, including any required synthetic-media disclosures. Uploading material does not grant permission to impersonate someone or use their likeness, voice or trademarks without the necessary rights.

Do not use ReelBaker to create or distribute unlawful content, fraud, deceptive impersonation, sexual exploitation, threats or content that infringes another person’s rights. Do not submit stolen credentials or sensitive personal data you are not entitled to process.

Do not attack the service, access another account’s files, bypass credit or usage limits, or interfere with generation workers. We may restrict or suspend access to address abuse, security issues or a legal requirement. You can contact hello@reelbaker.com if you believe a restriction was applied in error.

Generation and exports can fail or take longer during an outage or busy period. We do not guarantee uninterrupted access or a fixed generation time. Contact us about a project that remains stuck or a file that will not download.

We retain saved projects and generated videos while your account remains open unless deletion is requested. Keep your own copy of important exports. You can request account or project deletion under our Privacy policy; requests are handled manually within 30 days.

We may update the service and these terms. We will publish revised terms here with an updated date and give an appropriate service notice for material changes. Nothing in these terms removes rights you cannot waive under applicable law.

For questions, complaints or a problem we have not resolved, write to hello@reelbaker.com. We respond within 2 business days.