Refunds and cancellation
A 7-day refund window for unused purchases, and clear rules for stopping a subscription.
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The 7-day refund policy
You can request a refund within 7 days of payment if none of the export credits from that purchase have been used.
This applies to initial subscription payments, subscription renewals and top-up purchases. Eligibility is based on the purchase being refunded, not whether you have ever used ReelBaker.
Writing and editing a script or watching a preview does not use export credits. Export credits are used when you request an MP4 export. Credits restored after a failed export are not treated as a completed export for this policy.
How to request a refund
Email hello@reelbaker.com from the email address on your account within the 7-day window. Include the payment reference, payment date and the purchase you want refunded.
We respond within 2 business days and check the payment and credit-use history. An approved refund removes the credits and paid entitlement associated with the refunded purchase. Please do not use those credits while the request is being reviewed.
Where and when money is returned
Approved refunds go back through Razorpay to the original payment method. You do not need to send us new bank or card details.
The 7-day window is the deadline to make your request; it is not a guarantee that your bank will credit the money within that time. Razorpay currently advises allowing 7–10 business days after a normal refund is initiated, depending on the payment method and bank. See Razorpay’s refund guidance.
Cancel automatic renewal
Paid subscriptions renew automatically. Once paid subscriptions are available, you will be able to cancel automatic renewal from Plan and billing. If you cannot use that control, email hello@reelbaker.com for help.
Cancel before the next renewal to stop the next charge. A cancellation keeps your paid access until the end of the billing period you have already paid for. It does not itself refund that period. A renewal payment can still qualify for the 7-day policy if its credits are unused.
Failed exports and payment problems
If an MP4 export fails, its export credit is returned to your account. This is a credit return, separate from a money refund. If the credit has not returned, email us the project link so we can check it.
For duplicate charges, an incorrect amount or a payment that did not activate your purchase, contact us with the payment reference. We will investigate these issues separately from change-of-mind refund eligibility.
This policy does not limit rights or remedies you have under applicable law.